ursa88 Privacy Policy

Your Privacy at a Glance

Six key commitments ursa88 makes to every player regarding their personal data.

Full Privacy Policy

ursa88 is the operator of the online casino and sports betting platform accessible at ursa88.bet, serving players primarily in Bangladesh. For all privacy-related inquiries, including requests to access, correct, or delete your personal data, please contact our dedicated support team. Our support staff operate 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6). Contact details are displayed in the footer of this page. All privacy requests will be acknowledged within a reasonable timeframe and resolved in accordance with our internal data handling procedures.

ursa88 collects personal data through several means: information you provide directly when registering or transacting, data generated automatically through your use of the Platform, and in limited cases, information received from third-party service providers. The categories of data we collect are described below.

2.1 Registration and Identity Data

When you create an ursa88 account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is required to open and maintain your account, verify your identity, and comply with our age verification obligations. All players must be 21 years of age or older.

2.2 Identity Verification Documents

To comply with applicable know-your-customer (KYC) standards, ursa88 may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence. We may also request proof of address (a utility bill or bank statement dated within the previous three months) and, in certain circumstances, proof of source of funds. These documents are stored securely and used solely for the purpose of identity verification and regulatory compliance.

2.3 Financial and Transaction Data

When you make a deposit or withdrawal, ursa88 records the transaction amount, currency (BDT), payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference number, and timestamp. We do not store full payment card numbers on our servers. Mobile banking account numbers associated with bKash, Nagad, or Rocket transactions are stored in encrypted form and used solely for processing your cashier requests.

2.4 Usage and Technical Data

ursa88 automatically collects certain technical data when you access the Platform, including your IP address, device type and model, operating system version, browser type and version, session duration, pages visited, games played, wagers placed, and click-stream data. This data is collected via cookies and similar tracking technologies (described further in Section 6) and is used to improve platform performance, detect fraud, and personalise your experience.

2.5 Communications Data

When you contact ursa88 support via live chat, email, or any other channel, we retain a record of the communication, including its content, date, and time. This data is used to resolve your query, train our support team, and maintain an audit trail of account-related interactions.

ursa88 uses the personal data we collect for the following purposes. We only process your data where we have a lawful basis to do so, which includes your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate business interests.

ursa88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We may share your data with third parties only in the following limited situations:

• Payment processors: We share necessary transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, and card network operators (Visa, Mastercard) to facilitate your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the purpose of processing your payments.
• Identity verification services: Where required, we may share identity document data with specialist KYC and anti-fraud service providers to verify your identity and screen against regulatory watchlists.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Playtech may receive limited session data (such as player ID and game round data) to operate their games and ensure fair play. These providers are subject to their own privacy and security standards.
• Regulatory authorities: ursa88 may be required by law to disclose personal data to governmental or law enforcement agencies in connection with anti-money laundering investigations, fraud, or other legal proceedings. We will comply with any lawfully issued request for data disclosure.
• Professional advisers: We may share relevant data with our legal, financial, or security advisers on a confidential basis where necessary to obtain professional advice.
• Business transfers: In the event that ursa88 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players in advance wherever practicable.

ursa88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with ursa88, and for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction data: Retained for a minimum of five years from the date of each transaction in accordance with applicable financial record-keeping requirements.
• Support communications: Retained for three years from the date of each interaction.
• Usage and technical data: Retained for up to 24 months from the date of collection, after which it is either deleted or anonymised for aggregate analytics.
• Marketing consent records: Retained for as long as you are subscribed to marketing communications, plus a short period thereafter to evidence your consent history.

On expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Where deletion is not technically feasible (for example, data held in encrypted backup systems), the data will be isolated from active processing and overwritten at the next scheduled backup cycle.

The ursa88 Platform uses cookies — small text files stored on your device — and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, and analyse usage patterns. The main categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and game lobby layout. Disabling these cookies will not prevent you from using the Platform but may reduce convenience.
• Analytics cookies: Used to collect aggregate data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data is used solely to improve the ursa88 experience and is not linked to your individual identity.
• Marketing cookies: Used to measure the effectiveness of ursa88's own promotional campaigns. ursa88 does not deploy third-party advertising cookies that track you across other websites.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain areas of the Platform. For full details on the cookies currently active on the Platform, please contact support.

ursa88 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• Full SSL (TLS) encryption for all data transmissions between your device and the ursa88 Platform.
• Encryption of sensitive data fields (including payment account references) at rest within our database systems.
• Access controls ensuring that only authorised ursa88 personnel with a legitimate business need can access personal data.
• Regular internal security audits and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for administrative access to data systems.
• Secure, access-controlled data hosting environments with continuous monitoring for anomalous activity.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying ursa88 support immediately if you suspect any unauthorised access to your account.

As a player on the ursa88 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in the footer of this page. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You may request a copy of all personal data ursa88 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: Subject to our legal retention obligations (for example, anti-money laundering record-keeping requirements), you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: In certain circumstances, you may request that we suspend the active processing of your personal data (for example, while the accuracy of the data is being disputed).
• Right to data portability: Where technically feasible, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Marketing opt-out is available directly through your account settings or by contacting support.
• Right to object: You may object to processing carried out on the basis of our legitimate interests where you feel your individual rights and freedoms override those interests.

The ursa88 Platform is strictly intended for adults aged 21 and above. ursa88 does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that an account has been opened by a person under the age of 21, we will close that account immediately, void all associated wagers, and handle any funds in accordance with applicable legal requirements. If you believe a minor has created an account on ursa88, please contact support immediately so that we can investigate and take appropriate action.

The ursa88 Platform primarily serves players in Bangladesh and stores data in secure data centre environments. In some cases, data may be processed by third-party service providers (such as game studios or KYC providers) whose systems are located outside Bangladesh. Where such transfers occur, ursa88 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy. By using the Platform, you acknowledge that your data may be transferred internationally for these limited purposes.

ursa88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by displaying a prominent notice on the Platform or by sending a message to the email address associated with your account. The date at the top of this Policy will always reflect when it was most recently revised. We encourage you to review this Policy periodically so that you remain fully informed about how ursa88 handles your personal data. Continued use of the Platform after an update takes effect constitutes your acceptance of the revised Policy.

This Privacy Policy should be read in conjunction with the ursa88 Terms & Conditions, which govern the overall relationship between you and ursa88. Together, these two documents form the complete framework of your rights and obligations as a registered player on the Platform. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall prevail.